{"id":5406,"date":"2021-11-17T10:14:09","date_gmt":"2021-11-17T03:14:09","guid":{"rendered":"https:\/\/canscloud.com\/?p=5406"},"modified":"2024-01-31T10:10:46","modified_gmt":"2024-01-31T03:10:46","slug":"7-%e0%b8%a3%e0%b8%b9%e0%b8%9b%e0%b9%81%e0%b8%9a%e0%b8%9a%e0%b8%81%e0%b8%b2%e0%b8%a3%e0%b9%82%e0%b8%ad%e0%b8%99%e0%b8%aa%e0%b8%b2%e0%b8%a2%e0%b8%aa%e0%b8%b3%e0%b8%ab%e0%b8%a3%e0%b8%b1%e0%b8%9a-call-cen","status":"publish","type":"post","link":"https:\/\/canscloud.com\/en\/2021\/11\/17\/7-%e0%b8%a3%e0%b8%b9%e0%b8%9b%e0%b9%81%e0%b8%9a%e0%b8%9a%e0%b8%81%e0%b8%b2%e0%b8%a3%e0%b9%82%e0%b8%ad%e0%b8%99%e0%b8%aa%e0%b8%b2%e0%b8%a2%e0%b8%aa%e0%b8%b3%e0%b8%ab%e0%b8%a3%e0%b8%b1%e0%b8%9a-call-cen\/","title":{"rendered":"7 \u0e23\u0e39\u0e1b\u0e41\u0e1a\u0e1a\u0e01\u0e32\u0e23\u0e42\u0e2d\u0e19\u0e2a\u0e32\u0e22\u0e02\u0e2d\u0e07 Call center"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"5406\" class=\"elementor elementor-5406\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-53ad2755 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"53ad2755\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3309d387\" data-id=\"3309d387\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-233fde2c elementor-widget elementor-widget-text-editor\" data-id=\"233fde2c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<h5><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-5430 size-full\" src=\"https:\/\/canscloud.com\/wp-content\/uploads\/2021\/11\/1-01.jpg\" alt=\"\" width=\"1134\" height=\"595\" srcset=\"https:\/\/canscloud.com\/wp-content\/uploads\/2021\/11\/1-01.jpg 1134w, https:\/\/canscloud.com\/wp-content\/uploads\/2021\/11\/1-01-300x157.jpg 300w, https:\/\/canscloud.com\/wp-content\/uploads\/2021\/11\/1-01-1024x537.jpg 1024w, https:\/\/canscloud.com\/wp-content\/uploads\/2021\/11\/1-01-768x403.jpg 768w\" sizes=\"(max-width: 1134px) 100vw, 1134px\" \/><\/h5>\n<h5>\u00a0<\/h5>\n<h5>1. Ring All<\/h5>\n<p>\u0e2a\u0e32\u0e22\u0e08\u0e32\u0e01\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e08\u0e30\u0e14\u0e31\u0e07\u0e17\u0e35\u0e48 Agent \u0e17\u0e35\u0e48\u0e27\u0e48\u0e32\u0e07\u0e23\u0e31\u0e1a\u0e2a\u0e32\u0e22 \u00a0\u0e04\u0e19\u0e17\u0e35\u0e48\u0e01\u0e14\u0e23\u0e31\u0e1a\u0e40\u0e23\u0e47\u0e27\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14\u0e08\u0e30\u0e44\u0e14\u0e49\u0e23\u0e31\u0e1a\u0e2a\u0e32\u0e22 \u00a0 \u00a0 \u0e40\u0e01\u0e34\u0e14 Missed call \u0e43\u0e19 report \u0e21\u0e32\u0e01 \u0e40\u0e0a\u0e48\u0e19 \u0e21\u0e35 Agent 20 \u0e04\u0e19\u0e17\u0e35\u0e48\u0e27\u0e48\u0e32\u0e07\u0e23\u0e31\u0e1a\u0e2a\u0e32\u0e22 \u0e40\u0e21\u0e37\u0e48\u0e2d\u0e21\u0e35\u0e2a\u0e32\u0e22\u0e42\u0e17\u0e23\u0e40\u0e02\u0e49\u0e32\u0e41\u0e25\u0e30\u0e21\u0e35\u0e01\u0e32\u0e23\u0e23\u0e31\u0e1a\u0e2a\u0e32\u0e22 \u0e08\u0e30\u0e40\u0e01\u0e34\u0e14 19 missed call \u0e08\u0e32\u0e01 Agent \u0e04\u0e19\u0e17\u0e35\u0e48\u0e44\u0e21\u0e48\u0e44\u0e14\u0e49\u0e23\u0e31\u0e1a\u0e2a\u0e32\u0e22<\/p>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<h5>2. Random\u00a0<\/h5>\n<p>\u0e01\u0e32\u0e23\u0e01\u0e23\u0e30\u0e08\u0e32\u0e22\u0e41\u0e1a\u0e1a\u0e2a\u0e38\u0e48\u0e21 \u0e42\u0e14\u0e22\u0e44\u0e21\u0e48\u0e21\u0e35\u0e40\u0e07\u0e37\u0e48\u0e2d\u0e19\u0e44\u0e02\u0e43\u0e14\u0e46 \u0e07\u0e48\u0e32\u0e22\u0e15\u0e48\u0e2d\u0e01\u0e32\u0e23\u0e15\u0e31\u0e49\u0e07\u0e04\u0e48\u0e32<\/p>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<h5>3. Linear\u00a0<\/h5>\n<p>\u0e01\u0e32\u0e23\u0e01\u0e23\u0e30\u0e08\u0e32\u0e22\u0e2a\u0e32\u0e22\u0e41\u0e1a\u0e1a\u0e40\u0e23\u0e35\u0e22\u0e07\u0e25\u0e33\u0e14\u0e31\u0e1a<\/p>\n<p>\u00a0<\/p>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-5415\" src=\"https:\/\/canscloud.com\/wp-content\/uploads\/2021\/11\/01-300x87.png\" alt=\"\" width=\"500\" height=\"145\" srcset=\"https:\/\/canscloud.com\/wp-content\/uploads\/2021\/11\/01-300x87.png 300w, https:\/\/canscloud.com\/wp-content\/uploads\/2021\/11\/01-1024x297.png 1024w, https:\/\/canscloud.com\/wp-content\/uploads\/2021\/11\/01-768x223.png 768w, https:\/\/canscloud.com\/wp-content\/uploads\/2021\/11\/01.png 1106w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/p>\n<p>\u00a0<\/p>\n<h5>4. Fewest call<\/h5>\n<p>\u0e01\u0e32\u0e23\u0e01\u0e23\u0e30\u0e08\u0e32\u0e22\u0e2a\u0e32\u0e22\u0e43\u0e2b\u0e49\u0e04\u0e19\u0e17\u0e35\u0e48\u0e21\u0e35\u0e08\u0e33\u0e19\u0e27\u0e19\u0e01\u0e32\u0e23\u0e23\u0e31\u0e1a\u0e2a\u0e32\u0e22\u0e19\u0e49\u0e2d\u0e22\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14 (\u0e19\u0e31\u0e1a\u0e08\u0e32\u0e01\u0e2a\u0e32\u0e22\u0e17\u0e35\u0e48 complete) \u0e40\u0e09\u0e25\u0e35\u0e48\u0e22\u0e19\u0e2a\u0e32\u0e22\u0e43\u0e2b\u0e49\u0e40\u0e17\u0e48\u0e32\u0e01\u0e31\u0e19\u0e08\u0e32\u0e01\u0e2a\u0e32\u0e22\u0e17\u0e35\u0e48 complete \u0e04\u0e27\u0e32\u0e21\u0e40\u0e23\u0e47\u0e27\u0e43\u0e19\u0e01\u0e32\u0e23\u0e23\u0e31\u0e1a\u0e2a\u0e32\u0e22 \u0e1b\u0e32\u0e19\u0e01\u0e25\u0e32\u0e07 \u0e15\u0e49\u0e2d\u0e07\u0e21\u0e35\u0e01\u0e32\u0e23\u0e23\u0e30\u0e1a\u0e38\u0e2a\u0e32\u0e22\u0e17\u0e35\u0e48 complete\u00a0<\/p>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<p>\u00a0<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-5416\" src=\"https:\/\/canscloud.com\/wp-content\/uploads\/2021\/11\/02-276x300.png\" alt=\"\" width=\"300\" height=\"326\" srcset=\"https:\/\/canscloud.com\/wp-content\/uploads\/2021\/11\/02-276x300.png 276w, https:\/\/canscloud.com\/wp-content\/uploads\/2021\/11\/02-942x1024.png 942w, https:\/\/canscloud.com\/wp-content\/uploads\/2021\/11\/02-768x835.png 768w, https:\/\/canscloud.com\/wp-content\/uploads\/2021\/11\/02.png 1075w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>\u00a0<\/p>\n<h5>5. Least Recent<\/h5>\n<p>\u0e01\u0e32\u0e23\u0e01\u0e23\u0e30\u0e08\u0e32\u0e22\u0e2a\u0e32\u0e22\u0e15\u0e32\u0e21\u0e08\u0e33\u0e19\u0e27\u0e19\u0e2a\u0e32\u0e22\u0e17\u0e35\u0e2a\u0e48\u0e07\u0e43\u0e2b\u0e49 Agent \u0e23\u0e31\u0e1a\u0e2a\u0e32\u0e22\u0e42\u0e14\u0e22\u0e19\u0e31\u0e1a\u0e08\u0e32\u0e01\u0e1b\u0e23\u0e34\u0e21\u0e32\u0e13\u0e2a\u0e32\u0e22\u0e17\u0e35\u0e48\u0e04\u0e34\u0e27\u0e2a\u0e48\u0e07\u0e43\u0e2b\u0e49<\/p>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-5417\" src=\"https:\/\/canscloud.com\/wp-content\/uploads\/2021\/11\/03-226x300.png\" alt=\"\" width=\"300\" height=\"399\" srcset=\"https:\/\/canscloud.com\/wp-content\/uploads\/2021\/11\/03-226x300.png 226w, https:\/\/canscloud.com\/wp-content\/uploads\/2021\/11\/03-770x1024.png 770w, https:\/\/canscloud.com\/wp-content\/uploads\/2021\/11\/03-768x1021.png 768w, https:\/\/canscloud.com\/wp-content\/uploads\/2021\/11\/03.png 1017w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<h5>6. Round Robin order<\/h5>\n<p>\u0e01\u0e32\u0e23\u0e27\u0e19\u0e2a\u0e32\u0e22\u0e41\u0e1a\u0e1a\u0e40\u0e23\u0e35\u0e22\u0e07\u0e25\u0e33\u0e14\u0e31\u0e1a 1&gt; 2 &gt; 3 &gt; 4 &gt;5 &gt;1 &gt;2&#8230;. \u0e27\u0e31\u0e19\u0e44\u0e1b\u0e40\u0e23\u0e37\u0e48\u0e2d\u0e22\u0e46 \u0e40\u0e09\u0e25\u0e35\u0e48\u0e22\u0e2a\u0e32\u0e22\u0e42\u0e17\u0e23\u0e40\u0e02\u0e49\u0e32\u0e15\u0e32\u0e21\u0e25\u0e33\u0e14\u0e31\u0e1a\u0e0a\u0e31\u0e14\u0e40\u0e08\u0e19 \u0e40\u0e02\u0e49\u0e32\u0e43\u0e08\u0e07\u0e48\u0e32\u0e22 \u0e15\u0e23\u0e27\u0e08\u0e2a\u0e2d\u0e1a\u0e07\u0e48\u0e32\u0e22 \u0e23\u0e30\u0e22\u0e30\u0e40\u0e27\u0e25\u0e32\u0e23\u0e2d\u0e2a\u0e32\u0e22 \u0e1b\u0e32\u0e19\u0e01\u0e25\u0e32\u0e07 \u00a0\u0e01\u0e23\u0e13\u0e35 Agent \u0e15\u0e34\u0e14\u0e2a\u0e32\u0e22 \u0e23\u0e30\u0e1a\u0e1a\u0e08\u0e30\u0e40\u0e0a\u0e47\u0e04\u0e08\u0e32\u0e01\u0e40\u0e27\u0e25\u0e32 Agent timeout \u0e01\u0e48\u0e2d\u0e19\u0e42\u0e2d\u0e19\u0e2a\u0e32\u0e22\u0e44\u0e1b\u0e2b\u0e32 Agent \u0e16\u0e31\u0e14\u0e44\u0e1b<\/p>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<p><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-5418\" src=\"https:\/\/canscloud.com\/wp-content\/uploads\/2021\/11\/04-238x300.png\" alt=\"\" width=\"300\" height=\"378\" srcset=\"https:\/\/canscloud.com\/wp-content\/uploads\/2021\/11\/04-238x300.png 238w, https:\/\/canscloud.com\/wp-content\/uploads\/2021\/11\/04-812x1024.png 812w, https:\/\/canscloud.com\/wp-content\/uploads\/2021\/11\/04-768x969.png 768w, https:\/\/canscloud.com\/wp-content\/uploads\/2021\/11\/04.png 1072w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<h5>7. Round Robin memory \u00a0<\/h5>\n<p>\u0e40\u0e1b\u0e47\u0e19\u0e23\u0e39\u0e1b\u0e41\u0e1a\u0e1a\u0e17\u0e35\u0e48\u0e43\u0e0a\u0e49\u0e43\u0e19\u0e1b\u0e31\u0e08\u0e08\u0e38\u0e1a\u0e31\u0e19\u0e40\u0e2b\u0e21\u0e37\u0e2d\u0e19 Round robin \u0e41\u0e15\u0e48\u0e23\u0e30\u0e1a\u0e1a\u0e08\u0e30\u0e17\u0e33\u0e01\u0e32\u0e23\u0e08\u0e14\u0e08\u0e33\u0e01\u0e32\u0e23\u0e42\u0e2d\u0e19\u0e2a\u0e32\u0e22\u0e04\u0e23\u0e31\u0e49\u0e07\u0e25\u0e48\u0e32\u0e2a\u0e38\u0e14 \u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e01\u0e23\u0e30\u0e08\u0e32\u0e22\u0e44\u0e1b Agent \u0e16\u0e31\u0e14\u0e44\u0e1b\u00a0 \u0e17\u0e33\u0e43\u0e2b\u0e49\u0e2a\u0e32\u0e22\u0e16\u0e39\u0e01\u0e40\u0e09\u0e25\u0e35\u0e48\u0e22\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e21\u0e35\u0e23\u0e30\u0e1a\u0e1a \u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e40\u0e09\u0e25\u0e35\u0e48\u0e22\u0e2a\u0e32\u0e22\u0e44\u0e14\u0e49\u0e14\u0e35\u0e01\u0e27\u0e48\u0e32\u0e41\u0e1a\u0e1a Round robin order<\/p>\n<p>\u0e17\u0e35\u0e48\u0e21\u0e32\u00a0<a href=\"https:\/\/softphone.pro\/en\/blog\/2021\/06\/28\/inbound-call-distribution-5-basic-setup-options-for-cloud-or-on-premise-pbx\/\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/softphone.pro\/en\/blog\/2021\/06\/28\/inbound-call-distribution-5-basic-setup-options-for-cloud-or-on-premise-pbx\/&amp;source=gmail&amp;ust=1636681274913000&amp;usg=AFQjCNGMzbZC9JJYLJT7djUZN1mQWW3lEw\">https:\/\/softphone.pro\/<wbr \/>en\/blog\/2021\/06\/28\/inbound-<wbr \/>call-distribution-5-basic-<wbr \/>setup-options-for-cloud-or-on-<wbr \/>premise-pbx\/<\/a><\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00a0 1. Ring All \u0e2a\u0e32\u0e22\u0e08\u0e32\u0e01\u0e25\u0e39\u0e01\u0e04\u0e49\u0e32\u0e08\u0e30\u0e14\u0e31\u0e07\u0e17\u0e35\u0e48 Agent \u0e17\u0e35\u0e48\u0e27\u0e48\u0e32\u0e07\u0e23\u0e31\u0e1a\u0e2a\u0e32\u0e22 \u00a0\u0e04\u0e19\u0e17\u0e35\u0e48\u0e01\u0e14\u0e23\u0e31\u0e1a\u0e40\u0e23\u0e47\u0e27\u0e17\u0e35\u0e48\u0e2a\u0e38\u0e14\u0e08\u0e30\u0e44\u0e14\u0e49\u0e23\u0e31\u0e1a\u0e2a\u0e32\u0e22 \u00a0 \u00a0 \u0e40\u0e01\u0e34\u0e14 Missed call \u0e43\u0e19 report \u0e21\u0e32\u0e01 \u0e40\u0e0a\u0e48\u0e19 \u0e21\u0e35 Agent 20 \u0e04\u0e19\u0e17\u0e35\u0e48\u0e27\u0e48\u0e32\u0e07\u0e23\u0e31\u0e1a\u0e2a\u0e32\u0e22 \u0e40\u0e21\u0e37\u0e48\u0e2d\u0e21\u0e35\u0e2a\u0e32\u0e22\u0e42\u0e17\u0e23\u0e40\u0e02\u0e49\u0e32\u0e41\u0e25\u0e30\u0e21\u0e35\u0e01\u0e32\u0e23\u0e23\u0e31\u0e1a\u0e2a\u0e32\u0e22 \u0e08\u0e30\u0e40\u0e01\u0e34\u0e14 19 missed call \u0e08\u0e32\u0e01 Agent \u0e04\u0e19\u0e17\u0e35\u0e48\u0e44\u0e21\u0e48\u0e44\u0e14\u0e49\u0e23\u0e31\u0e1a\u0e2a\u0e32\u0e22 2. Random\u00a0 \u0e01\u0e32\u0e23\u0e01\u0e23\u0e30\u0e08\u0e32\u0e22\u0e41\u0e1a\u0e1a\u0e2a\u0e38\u0e48\u0e21 \u0e42\u0e14\u0e22\u0e44\u0e21\u0e48\u0e21\u0e35\u0e40\u0e07\u0e37\u0e48\u0e2d\u0e19\u0e44\u0e02\u0e43\u0e14\u0e46 \u0e07\u0e48\u0e32\u0e22\u0e15\u0e48\u0e2d\u0e01\u0e32\u0e23\u0e15\u0e31\u0e49\u0e07\u0e04\u0e48\u0e32 3. Linear\u00a0 \u0e01\u0e32\u0e23\u0e01\u0e23\u0e30\u0e08\u0e32\u0e22\u0e2a\u0e32\u0e22\u0e41\u0e1a\u0e1a\u0e40\u0e23\u0e35\u0e22\u0e07\u0e25\u0e33\u0e14\u0e31\u0e1a \u00a0 \u00a0 4. 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