CANS Auto Dial Survey
฿500
/user/month*
CANS OMNI Channel
฿500
/user/month*
CANS Voice
API
฿500
|
Feature
|
Description
|
EcoPlus
|
Standard
|
CallCenter
|
|---|---|---|---|---|
|
Auto Attendant
|
announce interactive pre-recorded phone menuInteractive Voice Response (IVR) is a pre-recorded messages that route incoming call to an approprite agent.
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ACD Group
|
call distribution
|
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|
Queue
|
call waiting queue management
|
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Call Forward
|
Redirect the incoming call to a more appropriate number
|
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Call Transfer
|
transfer an ongoing call from one user to another
|
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Call Pickup
|
allow to answer other user's ringing call
|
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Call Free Group
|
no charge for calling among internal numbers or even branches
|
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|
Follow me
|
forward calls to user's current location
|
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Call Conference
|
3-lines meeting (available only when calling out from ip phone)
|
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Voicemail Boxes by Extension
|
voice message recording
|
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CDR Report
|
call-in, call-out, and missed call report
|
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Call Recording
|
conversation's voice recording
|
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Whisper on Call
|
on-the-call agent coaching whilst customer doesn't hear coaching voice
|
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Spy on Call
|
agent's conversation real time monitoring
|
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Call Center Graphic Report
|
call center package 's graphic call report
|
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|
Call Survey
|
customer satisfaction survey after the end of call service
|
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