What you will get to do in this role

Challenge

Challenge
Building up the powerful VOIP server not limited to  Communication Platform by using deep technology related to VOIP  infrastructure on Cloud Platform to ensure by a successful system at scale: scalability, performance, resilience, multi-tenancy, multi –region, cost optimization and time to market.

What you will get to do in this role
•Develop new functionality related to Cloud IPPBX, UC communication platform
with VOIP Technology over Cloud Structure 
•Writing the API or SDK and coordinating with the team to complete API/SDK
related projects by GO.
•Real-time ultra-performant delivery of calls to mobile endpoints
•Telephony integration – SIP messaging with our PBX system

Integration with 3rd party of Micro-service as a service for completely CANS 
Communications Platform
•Research , Verify and Validate both technology and framework of VOIP to ensure
that it would proper with the company goal each stage.
•Lead/mentor developers and share knowledge through the specific knowledge-
sharing platform.
•Maintaining and supporting multiple projects and deadlines
•troubleshooting a telecommunication protocols around such as webRTC, SIP,
SS7, RTP, TCP/IP, NAT, scripting, etc.
•Analytic in reporting, metric analytics, call routing, call recording.
•Consult teams  with writing call flow scripting including optimizing call flows.
•Participate in a small, experienced, energetic team on a rapid, agile
development schedule

Job Qualifications
• Bachelor’s degree in computer science / telecommunication engineer or equivalent.
• Working experience in C, C++ and GO lang.
• Experience in MySQL, Postgresql, MongoDB, Kafka and ElasticSearch.
• Experience in Web Programming and ShellScript is required.
• Working Experience in writing API and SDK is a must.
• Expertise in Linux would be advantaged.
• Working Knowledge of Encryption (OpenSSL) is an advantage.
• VoIP knowledge and experience would be advantaged.
•  Exposure to AWS and GCP (or other Public Cloud)

Challenge

Challenge

Challenge
The System that a Site Reliability Engineer (SRE) oversees is expected to be highly
automatic and self-healing, the SRE should spend the 50% of their time on
development tasks such as new features, scaling or automation. And spend up to 50%
of their time doing “ops” related work
 
What you will get to do in this role
• Quantifies failure and availability in a prescriptive manner using Service Level  Indicators (SLIs) and Service Level Objectives (SLOs)
• Encourages developers and product owners to move quickly by reducing the
cost of failure
•Have a charter to automate manual tasks (called “toil”) away

Job Qualification
• Proficient in using UNIX command to solve the system’s issues
• Proficient in using Shell script to automate manual tasks
• Proficient in using Docker, Kubernates, build automation
• Have an understanding of the overall IT infrastructure (server, network, storage, security, etc.)
• Have experience in developing and operating a monitoring system for infrastructure
•Have experience and knowledge about Continuous Delivery and Integration
• Have hands-on experience about Google Cloud
• Proficient understanding of Git
• Have hands-on experience using a programming language to develop a software
• Understand about DevOps culture

What you will get to do in this role

• Refine and Optimize the CANS platform to meet customer requirement including Clarify any limitation
• Conduct business analysis and research to identify key metrics and opportunities for improvement
• Develop processes and procedures to ensure business solutions meet strategic goals
• Ensure business processes are running in accordance with Agile methodologies
• Consult with key stakeholders to determine business objectives and success factors
• Gather requirements from business partners and outline the requirements for business analysis then deliver both business requirement documents and technical specifications which meets business’s satisfaction.
• Understand business case/user story to drive project/solution proposal e.g. Cost/Benefit/Cons.
• Develop UAT Test cases, Data Preparation and conduct UAT and manage user acceptance
• Work closely with Engineers, developers and business partner to ensure that the customer requirement would be fully meet with on-time and delivery
• Planing and Manage team to ensure the on-time delivery for each project (customer)

Job Qualification

• Bachelor or Master’s degree in MBA, Computer Science, Computer Engineer, Information Technology or equivalent work experience
• A minimum of 1 years’ experience as a Business Analyst or other similar experience for ‘Business analyst’ role.
• Experience in areas such as business augmentation, problem-solving, or providing strategic solutions to business issues.
• Excellent communication skills.
• Ability to communicate complex ideas effectively – both verbally and in writing.
• Experience inCloud-basedbusiness is highly preferred.
• Experience in customer-facing application development is highly preferred.

What you will get to do in this role

• Handle customer multi-channel contact (call, Line OA, Slack, Email etc.) correspondence being the primary and first contact point for the customers to both solve a problem and inquiries
• Provide the highest level of service to the customer with the aim of achieving business retention.
• Handing and Leverage important and urgent case to all involving teams to ensure that each customer problems would be solve effectively and efficiently within SLA.
• To support sales team to adhere to the sales and OKRs.
• Handling customer service ,Focusing on solving customer complaints or problems effectively and efficiently.
• Realtime record the inquiries and problems into Ticket System as a mandatory
• Regulate an online training and educate the customer for new features update